Shipping Policy
Important Information
- Free shipping
- Same-day order handling deadline: 16:00 GMT
- Preparation Time: 1-2 working days (Monday to Friday)
- Delivery Window: 2-4 working days (Monday to Friday)
Delivery Procedure
Upon placing an order, you will first receive a confirmation email. Preparation typically requires 1-2 working days (Monday to Friday). Once your parcel has been dispatched, a further email containing a tracking link will be provided, enabling you to follow the progress of your delivery.
Depending on the courier and your location, delivery generally takes 2-4 working days from the date of dispatch. We do not charge any shipping fees.
Is It Late?
On occasion, external circumstances such as courier difficulties, adverse weather, or seasonal demand may result in delays. If your parcel has not arrived within the estimated timeframe, check your tracking link. If necessary, kindly contact us at support@stagent.co.uk, and we will investigate without delay.
Cancelling an Order
The easiest way to cancel your order is to contact us as soon as possible at support@stagent.co.uk. Kindly note that once an order has been dispatched, cancellation is no longer possible.
Faulty or Wrong Shipments
In the event that an wrong or damaged item is received, please email us at support@stagent.co.uk, including a photograph of the issue. We will address the matter promptly and keep you informed throughout the process. We are truly sorry for any disruption this may have caused.
Contact
Business Information
Ad Spend s.r.o
Company Number: 21259666
DUNS Number: 984057800
VAT Number: CZ21259666
Address:
Křižíkova 44
Prague 18600
Czech Republic
Customer Service Ready For You: 8:30 - 16:30 GMT Mo-Fri
Email: support@stagent.co.uk
Phone Number: +447441477072